Cookies ‘Searchlight’ Stretch Neoprene Balaclava Mask (Forest Green)
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Here at Fresh N Fitted and Thefreshnfitted.com our goal is for you as a customer to be satisfied with your purchase from our online and retail locations. If, for any reason, you are not, we are more than willing to do an exchange or issue you store credit.
If you have purchased an item from TheFreshNFitted,com, you may exchange it for a different color, size or style . You have 30 days from when your order was received to return the item(s) to make an exchange.
Prior to exchanging the item(s):
Please contact us via telephone or e-mail to inform us of your return:
PLEASE NOTE: NO EXCHANGES will be eligible on sale and significantly discounted items varying from 35-50% marked down prices. (including but not limited to: Black Friday, Cyber Monday, and items displayed under the “Sale” section on Thefreshnfitted.com). We recommend you contact us prior to ordering, to inquire about a particular item being eligible for exchanges or store credit.
The Fresh N Fitted online Shop reserves the right to refuse exchanges requested from orders made on special sales and from items purchased under the Sales Category on our online site. THESE ARE FINAL SALE.
When shipping your item(s) back to our warehouse, please include:
a copy of your original invoice and a written explanation of the item(s) you are exchanging for. All exchanges are dependent on current stock availability and condition of product upon inspection. If we do not have the item available, we can issue you store credit.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
Customers are responsible to pay shipping fees when an exchange or a return for store credit is requested. Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed. Shipping fees are non-refundable.
**If there be a time where you did not receive an item(s) that was stated on your invoice, please contact us. In these cases, we will take full responsibility and reimburse you for the shipping fees when sending the item(s) back, and we can also make you a shipping label upon the request of the customer.
All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
ATTN FRESH N FITTED RETURNS
5308 pacific ave
NO REFUNDS WILL BE ISSUED ON ANY ITEMS FROM THEFRESHNFITTED.COM NON-SALE OR SALE ITEMS. STRICTLY EXCHANGES OR STORE CREDIT ONLY.